Policy Page

Shipping Information
Due to the handmade, custom nature of our items, our production time is around 1 week.  We offer USPS shipping and will provide a tracking number when your order is mailed. All Perishable items will be shipped priority mail only (ie: Dog Treats)

Please be aware – we are not responsible for lost, delayed, stolen, damaged, or missing packages. In the event that your package is stolen, we can offer replacements at 50% off. We provide your USPS tracking number as soon as your package has shipped, so that you may keep an eye on the delivery status as it’s on its way to you! If an item is marked as Delivered, we are not able to file an insurance claim as per USPS policy. If you received a package with damaged/missing contents, please contact USPS to file a damage claim. Be sure to check that your shipping address is accurate before submitting your order. International customers are responsible for any customs fees imposed by their country.

Returns
We strive to make sure that you are happy with your order. We know that sometimes that isn’t the case for one reason or another so…

• Items that have been broken or damaged in the mail may be returned for exchange or store credit within 7 days of receiving. We warranty against damage in transit, but not against wear-and-tear induced by the pet.

• We want you to be 100% happy with your Mimi Green purchase. If the size you ordered did not fit your pup we can offer you 50% off a new collar/leash/harness/etc. We will not ask you to return the original.  Please do not mail us items without receiving authorization – unauthorized returns will be returned to sender.

• We do not offer returns, exchanges, alterations, repairs, or refunds. Custom items are final sales. All of our collars/leashes/harnesses are handmade and custom made-to-order. If you feel there was manufacturing error, please email shop@mimigreen.com. In the event that an incorrect size/style is ordered, or if there is a typo in your submitted engraving, we offer discounted replacements within 30 days of delivery. Please email shop@mimigreen.com for more information.

• All items manufactured by Red Dingo, Rockin’ Doggie and Dog IDs are final sales.

• All items manufactured by Molly Mutt, West Paw and Canine Earth are not returnable if open.

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law.  If you do not agree to these terms and conditions, please do not use this site.

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law.  If you do not agree to these terms and conditions, please do not use this site.

Now for the legalities:

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Mimi Green Store. The collective work includes works that are licensed to Mimi Green Store. Copyright 2008, Mimi Green Store ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Mimi Green Store or purchasing Mimi Green Store products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Mimi Green Store or to purchase Mimi Green Store products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Mimi Green Store. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Mimi Green Store used in the site are trademarks or registered trademarks of Mimi Green Store

Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Mimi Green Store disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Mimi Green Store does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Mimi Green Store does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Mimi Green Store shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Mimi Green Store has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Mimi Green Store product is mistakenly listed at an incorrect price, Mimi Green Store reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Mimi Green Store reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Mimi Green Store shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Mimi Green Store without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Mimi Green Store may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Mimi Green Store.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Mimi Green Store or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Mimi Green Store does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Mimi Green Store is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Mimi Green Store reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Mimi Green Store in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless Mimi Green Store, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

BY AGREEING TO ARBITRATE DISPUTES, THE PARTIES HEREBY ACKNOWLEDGE AND AGREE THAT THEY ARE IRREVOCABLY WAIVING ANY AND ALL RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE ACTIVITIES CONTEMPLATED HEREBY.

Third-Party Links
In an attempt to provide increased value to our visitors, Mimi Green Store may link to sites operated by third parties. However, even if the third party is affiliated with Mimi Green Store, Mimi Green Store has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Mimi Green Store. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Mimi Green Store seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).